FREQUENTLY ASKED QUESTIONS
Who are we?
Lido Quartz is a family owned and operated business. We take pride in offering consumers a designer quality product at an affordable price. Lido Quartz strives to be a social enterprise, and provide a positive and sustaining impact in developing nations. For more information on Lido Quartz's social initiatives and philanthropic efforts, you can read more under ........
What is lido quartz?
Lido Quartz is a high end engineered quartz surface that adds elegance and sophistication to any living space. For more information on the value Lido Quartz offers, refer to the advantages and benefits of our product on the "Why Lido Quartz" page.
is lido quartz safe to use?
Lido Quartz is food safe certified and perfect for kitchen applications. Lido Quartz is virtually non-porous and non-absorbent allowing you to use your designer quality surface in a practical manner that will last a lifetime.
is lido quartz environmentally friendly
We use an eco-friendly manufacturing process and sustainable materials to support a greener earth. Lido Quartz has gone through the world's most rigorous and comprehensive testing to ensure your health and safety.
What parts of my house can I put Lido Quartz?
Lido Quartz us both elegant and durable and can be utilized in a wide variety of household applications such as: counter tops, back splashes, shower walls, and fireplace mantles. For professional advice and recommendations, contact Lido Quartz or your local fabricator.
Do marbled colours come in vein matched slabs?
uYes Lido Quartz offers various materials that contain several slab options which provide inch perfect vein matching. Please look at photos of installed Lido Quartz materials for various colours in our Colour Colection
Does Lido Quartz update its colour selection?
At Lido Quartz we believe in innovation and tailoring our products to current market and consumer trends. Our colour collection is frequently updated as new products are developed you can also sign up for email alerts under "Lido Quartz Newsletter" to receive info when new colours and products are made available.
What warranty does Lido Quartz offer?
Lido Quartz stands by its quality and offers residential customer a 15 year warranty to offer you peace of mind that uour designer surface will last you a lifetime. To activate your warranty or to view the terms and conditions of Lido Quartz's warranty please refer to the Warranty section on www.lidoquartz.ca
How do I activate my warranty?
Under the Activate Your Warranty section, complete the attached form and sit back at ease that we will continue to look after you and your timeless surface.
What if I am dissatisfied with the fabrication and installation of my surface?
Lido Quartz is not responsible for fabrication and installation quality. Ensure you find a quality fabricator to bring to life your Lido Quartz surface. If you have any questions or seek to verify any recommendations a fabricator has made, eel free to get in touch with us and we can assist you and finding the perfect company to get the most out of your stone.
Is the warranty transferable?
Yes, Lido Quartz 15 year residential warranty is transferable to a new owner in the same residence that the Lido Quartz surface was installed. The original owner must submit a Warranty Transfer Form as found on www.lidoquartz.com/warranty-transfer.html
What products should I use to clean my Lido Quartz surface?
Refer to www.lidoquartz.com/care-for-your-lido-quartz.html for information on how to preserve your surface and care for any minor obstacles you may occur.
For any additional Questions or inquiries please contact Lido Quartz Surfaces at firstname.lastname@example.org or call our head office to speak with one of our representatives at 604 517 0189